Ekapco Computer Network and Systems Solutions

One-on-one Support from Experienced Technical Staff

Get help from someone who understands your business and your business systems. We'll assign your own personal technician to help you. You'll always talk to the same person, so there's no need to keep repeating how your network is configured or what software you use.

Consistently High-Quality Service

Our support staff have an average of 25 years of experience, so you can be certain that your technician knows computers and networks inside and out.

Small Business Computer Specialists

We focus on helping small to medium size businesses, schools and home users (we even make house calls). You'll always get personal attention, fast service and help when you need it.

Expert Computer Installation and Service

Ekapco's technicians are adept at installing, servicing and supporting computer hardware, software and peripherals. We work with you to analyze your computer, software and networking needs and make sure that you purchase the right systems and the right solutions for your business. Services provided include:

Computer Support

  • initial purchase and upgrade consultations
  • network installation and maintenance
  • upgrade desktop software, hardware and peripherals
  • plan and implement network moves and upgrades
  • corporate system upgrades
  • Windows 95, 98, NT, XP, Vista, Windows 7, 8, 8.1, 10 we even do DOS
  • Server 2003, 2008, 2008 SBE, 2011 SBE, 2012, 2012-R2, 2016
  • SQL Server

Cloud Support

  • integration of cloud based apps and services
  • dropbox
  • quickbooks
  • gmail
  • google apps
  • banking, payroll

Internet and Security

  • secure remote e-mail and server access
  • firewalls
  • virus protection
  • e-mail applications
  • on site and cloud-based backup data security
  • disaster recovery, planning and implementing
  • work remotely
  • zyxel
  • netgear

Mobile Device Support

  • iphones, ipads
  • android phones and tablets

Network Services

  • design, install and maintain both client/server and peer-to-peer networks LANs, WANs
  • document management software
  • telephone wiring and network design

Technical Support

  • 24/7 telephone support
  • remote troubleshooting
  • on-site support
  • data backup


  • site reviews of proposed location
  • review location drawings, wiring
  • server room design recommendations
  • coordinate computer and phone moves

Computer Tech Support for Law Firms, Religious Institutions, Small Businesses, and Schools

Our clients include:

  • Professionals:

    • Legal
    • Accounting
    • Interior design
    • Management companies
    • Financial
    • Vetenary
    • Real estate

  • Trades:

    • Plumber
    • Electrican
    • Handyman
    • Construction
    • Painting
    • Tree and Lawn care
    • Cabinetry

  • Medical

    • Pharmacy
    • Medical insurance brokererage
    • Medical Malpractice
    • Medical Billing

  • Retail

    • Resturant
    • Carpet

  • Other

    • manufacturing companies
    • Property Management
    • educational institutions
    • commercial real estate companies
    • religious institutions
    • professional trades (plumbers, electricians, handyman services)
    • insurance companies
    • tree and lawn care companies
    • materials and interior design companies

Rates for Professional Services

(Effective April 2014-December 2017)

Normal Business Hours

(Monday through Friday from 9:00 AM to 6:30 PM, excluding holidays)
  • Owner: $120.00 per hour
  • Associates: $80.00 per hour
  • Subcontractors: their rate + 20% management fee

Minimum Charges

There is a one-hour minimum charge for all onsite visits. Time after that will be charged in 15 minute increments.

Calculating Billing Time

Offsite Off site services, such as telephone support, product research, and trouble-shooting, will be charged in 15 minute increments. Onsite Billing will start when the technician starts on his or her way to your site, and ends when he or she leaves for the day. Clients will be billed for round-trip travel, unless going to another client.

Late Night Work

Work done between 6:30 PM and 9:00 AM, Monday through Friday will be billed at time and a half. Unscheduled, weekend, or holiday work will be charged at double time. Late Night Transportation Technicians working after 10:30PM who do not have their own car, will be provided with a taxi or car service home. This expense will be billed to the client.

On-Call/Standby Billing

Standby time (when a technician is idle, waiting for a client's go-ahead) will be billed at ½ the usual rate for the time frame reserved. Standby rates will applied until the technician is relieved. If the technician is called on to assist, time will be billed at the applicable rate. Emergency Support Off-hours support, without being on standby, will be billed at a $200 activation fee plus the applicable rate. Payment of Invoices Invoices, whether for professional services, materials, equipment or reimbursed expenses, are due within 30 days of the invoice date.  Invoices that remain unpaid after 30 days will be charged Interest, at a rate of 1.5% per month. If invoices remain unpaid after 60 days, Ekapco may decline to provide further equipment or services until such invoices are paid in full.  Any equipment left in Ekapco LLC's care for more then 60 days may be considered abandoned. Equipment Orders Clients must pay an advance deposit of 80% on any equipment purchases over $500. All equipment will be billed at cost plus shipping plus 10% markup, with a minimum markup of $10 per item. Equipment is not returnable unless it is defective. Quotes and Proposals The customer, at their option, may source equipment from another supplier. Time that Ekapco spends preparing quotes will be billed at standard rates. Each job includes two rounds of quotes. Any additional quote requests will be considered billable.

Contact Ekapco, LLC

Andrew Kaplan For Routine Communications:

  • e-mail: support@ekapco.com
  • phone: (914) 244-4271
  • fax: (917) 368-6902
  • mail: Ekapco, LLC; P.O. Box 442; Bedford Hills, NY 10507

For Emergencies:

  1. Call Ekapco office (914) 244-4271. If there is no answer, leave a message and
  2. Call Andrew Kaplan's Cell Phone:(914) 629-6257. If there is no answer, leave a message and
  3. Call Gerald Kaplan's Office (Kaptains) (203) 608-8348
  4. If no response after 15 minutes, repeat the process

I will contact you as soon as I get your message

If Situation is DIRE, Please contact my fallback, Snarling Realities Inc. 646-723-1200, Notify them you are an Ekapco customer and have not been able to reach us.


Ekapco, LLC
P.O. Box 442
Bedford Hills, NY 10507

(914) 244-4271
(917) 368-6902